26th & 27th of September 2020
Frequently asked question
Why has DoKomi 2020 to be postponed again?
Due to the nationwide ban on events until the 31st of August, the CARAVAN SALON Düsseldorf, Germany's largest caravan fair, got postponed on our original postponement date (12th & 13th September). The postponement of that event makes the use of the halls and the CCD Süd on September 12th & 13th impossible for DoKomi. This leaves us with no choice but to switch DoKomi to a later date.
What is the new date of DoKomi?
The new date for DoKomi 2020 is September 26th and 27th 2020!
Why September 26th & 27th?
Originally, the 12th & 13th of September were the only free dates available for us. However, other trade fairs (including REHA Care) have been postponed and this new date with the necessary hall constellation and the CCD Süd has become available for us now.
Aren't conventions banned due to the pandemic?
The current regulations of the state of North Rhine-Westphalia on trade fairs and congresses allow DoKomi to take place within a certain safety and hygiene concept. We are currently developing this concept with Düsseldorf Congress and the responsible health authority. The concepts can be implemented at DoKomi because of the flexible and large spaces our location offers.
What regulations does this concept include?
We have published a detailed overview of all specifications, guidelines and measures of the safety and hygiene concept here in the FAQ further below.
Will my already purchased ticket remain valid?
Yes, all tickets (weekend, day tickets and VIP tickets) automatically remain valid for the new date. Cosplay ball and J-Rave tickets will be automatically valid for DoKomi 2021. Please see the reason below.
Will the evening events (Cosplayball & JRave) take place regularly?
The implementation of evening events such as Cosplayball and JRave is NOT possible this year due to the regulations of the State of North Rhine-Westphalia. Both events, their plans and guests of honor will be postponed to 2021. Cosplayball tickets and JRave tickets will automatically be transferred to DoKomi 2021, unless you want a cancelation.
Can I cancel my DoKomi ticket / Cosplayball ticket / JRave ticket?
Yes! For those of you who won't attend the new date, there will be a ticket cancellation period. DoKomi tickets (weekend, day ticket, cosplayball, JRave, etc.) can be canceled trough this form between the 15th and 28th of June 2020.
Are the tickets transferable to next year's DoKomi?
Cosplayball and JRave tickets will automatically be transferred to the next year if you don't cancel your ticket.
DoKomi tickets (weekend / day ticket) are NOT transferable to the year 2021. If you can't participate in DoKomi on September 26th & 27th, you can cancel the tickets between the 15th and 28th of June trough this form.
What does this mean for my ordered VIP ticket?
The regulations for VIP tickets of DoKomi 2020 remain active. By postponing the cosplayball and Jrave to DoKomi 2021, the 2020 VIP ticket also acts as an entry ticket for cosplayball and JRave at DoKomi 2021.
I previously canceled my ticket, but I can come to the new date! Can my ticket be reactivated?
Yes, that is possible. In this case, please send us an e-mail to firstname.lastname@example.org! Please enter your ticket number and invoice number. Please note that in this case we can only send e-tickets.
Can I buy DoKomi tickets at the box office?
Due to the restrictions of the state of North Rhine-Westphalia, we will only sell DoKomi tickets in advance through our online ticket shop. Therefore, a box office is NOT planned.
Are all the previously announced guests of honor, artists, exhibitors etc. attending the new date?
Due to the ongoing Covid-19 regulations and travel restrictions, international guests, artists, exhibitors, etc. may postpone their participation until next year. Melochin, Minichestra, Penta, Maeda-sensei, Hana-sensei and Stereo Dive Foundation will join us DoKomi 2021 as guests and not to DoKomi 2020 anymore. We will communicate further changes through our social media channels.
Does DoKomi stay in the same place?
Yes, DoKomi continues to take place in the area of the new South Exhibition Center and the Congress Center South.
Will the program that has already been announced continue?
It is possible that program items with special guests will be postponed to next year. Otherwise, the DoKomi program will be adapted to the current measurements with a special health and hygiene concept. With the help of these regulations we want to carry out as much of the DoKomi program as possible.
Will DoKomi's capacities change? / How many people can enter DoKomi at once?
Since we moved to the exhibition halls in 2017, our capacity limits for DoKomi were so high that it was very unlikely to reach them. As a result, DoKomi has never been sold out in the past 3 years. However, this will change now because we have to lower the capacities for your safety and the distance restrictions. For now, we will give out 15.000 tickets at maximum per day on basis of the valid Coronaschutzverordnung as of today (24th of june 2020). However, there is a high chance that tickets will be sold out in advance. Please consider this in your planning. There will be no box office.
Is there still a chance that DoKomi 2020 will not take place?
The planning for DoKomi and the current regulations of the state of North Rhine-Westphalia and the city of Düsseldorf are based on the positive course of the Covid19 pandemic in Germany and Europe (as of June 15th, 2020). The number of new infections is at a low level of a few hundred per day. Only on basis of this development do we see it as responsible and sensible to hold a DoKomi. As long as no vaccine has been found, this situation can change temporarily at any time. As long as the pandemic continues, no one can guarantee that another lockdown will not be prescribed during the DoKomi period and that this would of course also prevent the implementation of our event. Unfortunately, we have to live with this risk in the context of the pandemic. Unfortunately, this risk does not only exist for DoKomi 2020, but for every event until a vaccine is found and / or the pandemic has been overcome.
Will there still be another #DigiKomi in 2020?
We are currently planning to merge DigiKomi contents with DoKomi 2020. By this, we can bring some convention flair to all those who can't participate in DoKomi 2020 (high risk groups for example or foreigners with travel restrictions). We will inform you about the specific program in advance. In any case, we plan to digitally expand DoKomi 2020 and make it more inclusive.
Question regarding artists and exhibitors
I am an artist/exhibitor: Do I keep my booth?
Yes, your commitment as an exhibitor or for the DoKomi continues.
If you can't participate on the new date of DoKomi, you can cancel your booth or postpone it to DoKomi 2021.
IMPORTANT: Please let us know until the 30th of June 2020 if you can take part in DoKomi 2020, or want to postpone your booth to DoKomi 2021.
Please remember that if you move to 2021, the content of your booking (including standard/ professional booths) can no longer be changed (additional services may be possible to add).
Can I cancel my booth?
If you can't participate in 2020 and 2021, the costs for booths that have already been paid for will be returned fully.
!! PLEASE NOTE: We have to receive the cancellation until the 30th of June 2020 via e-mail to email@example.com
Late cancelations may cause extra fees.
Can I make booking changes for my booth?
Until the 30th of June 2020 you can take further booking changes as an artist or exhibitor.
Is there a way to get a fan booth / exhibitor booth for the new date?
First we have to review our plans in detail according to the Covid-19 regulations and restrictions. Only after this we can consider to open applications for fan booths and exhibitors. We ask for a litle bit more your patience in this matter.
Details on the safety and hygiene concept of DoKomi 2020
As long as the Covid19 pandemic continues, we must all do our part to keep the infection rate at a low level. Accordingly, strict special conditions apply to trade fair and congress events as part of a safety and infection protection concept. Together with Düsseldorf Congress, we have created such a concept and would like to present and summarize the individual requirements and their effects for DoKomi participants here.
What measures are we preparing for yoursafety at DoKomi?
In case of signs of a respiratory infection such as coughing, runny nose or fever, access to the whole site is denied.
Wearing a mask will be a requirement on the entire Messe Düsseldorf site and in waiting areas in front of it.
We have expanded the event grounds from 65000 sqm to 108000 sqm to ensure that the generally applicable distance rules (1.5 meters) can be observed by everyone on exhibition grounds and in queues. Here you can find the map showing the extended hall occupancy for DoKomi 2020.
Limited number of visitors to approx. 15000 per day (according to the current status of the Corona Protection Regulation, June 24, 2020) and limits for individual rooms (stages, workshops etc.) in order to be able to comply with the requirements for available space per visitor / employee adapted to the Corona Protection Regulations.
Increase in the number of controlling staff ensuring the application of the distance and hygiene rules and the mask requirement.
Ensuring traceability through the obligation to provide personal data when buying tickets (only online, there will be no box office) and for individual rooms / program items, as well as exhibitors / artists and helpers.
Regular and increased cleaning intervals of the toilets; Regular cleaning and disinfection of generally accessible surfaces including parking ticket machines
Adaptation of the shuttle buses to the Hygien regulations (max. Number of transport, protection of the driver, number)
Free delivery cloakroom with spaces between items of clothing
Transparent spit protection installations at info counters etc.
Information on hygiene and distance rules, as well as measures on signs, posters, flyers and the Digital Visitor Information System
Mechanical ventilation system with separate exhaust / air switching for a guaranteed complete supply of exhibitors and visitors with fresh air (outside air quality). Mixing of supply air and exhaust air in the system is excluded, since the systems in the supply air area are operated at a little overpressure.
The repeated violation of the distance and hygiene rules, as well as the obligation to wear a mask, leads to expulsion from the site and exclusion from the event.
We strongly recommend (!) downloading and activating the Corona Warning app, at least two weeks before the start of the event.
What does the application of the Corona Protection Ordinance mean for the participants?
The general distance and hygiene rules, inflicted by the German government, as per the current date (23.6.2020) according to the Corona Protection Regulations will be applied at DoKomi 2020.
Stay at home if you have symptoms of illness!!
especially in case of signs of a respiratory infection such as cough, runny nose or fever
If signs of illness are found, access to the site can be denied
Respect the distance rules / contact restrictions!
Keep a distance of at least 1.5 meters from other people
A maximum of ten people if they are not related or from two different households or are accompanied by minors and people in need of support
Follow the instructions of the staff, especially to maintain the distances and the number of participants depending on the space - there will be no (!) standing area in the stage room
Respect hygiene rules!
Wash hands regularly and thoroughly
Avoid touching (waving greeting rituals: shaking hands or hugs)
Cough and sneeze etiquette (sneeze and cough in the crook of the arm)
Keep hands away from the face
Note mask requirement!
applies to the entire site and in queues in front of it
The mask must cover the mouth AND nose at the same time
if the permanent wearing of a mouth-nose covering leads to impairments, the wearing of a visor that completely covers the face can be replaced.
the mask can be removed * temporarily * under the following conditions:
for eating and drinking
at the seat on a stage or in a workshop. For this, the room plans are designed in such a way that they guarantee a distance of 1.5 meters from the surroundings.
when communicating with the hearing impaired
for a short photo (keep a distance of 1.5 meters from the photographer and the surroundings and avoid speaking, only in the outdoor area)
Basically, to protect everyone, we ask that you always wear a mouth and nose protector
Replacement with a visor that completely covers the face is allowed
Participation in traceability of participants
Data collection (name, address, telephone number) when purchasing tickets (only online) and when participating in certain sub-areas (e.g. workshops, HostClub etc.)
we highly recommend installing and activating the German "Corona warning app"
Rules during your stay in the north park
The Nordpark and the Rheinaue are public facilities, in which of course the general distance rules and contact restrictions (see above) continue to apply.. The regulatory office will be present on site and check compliance with the rules! Be cautios of not breaking the rules, as fines for such cases are very high. (up to 500€)
What does the Corona Protection Regulation mean for exhibitors?
- if a distance of 1.5 meters from the visitor cannot be observed, a mask must be worn or a transparent spit guard installed
- Even if the above distance rules can be observed and the obligation to wear a mask at the place expires, there is still the recommendation to wear the mask continuously.
- Disinfecting shopping carts if available (at least twice a day)
- for stands that are accessible to visitors, compliance with the clearance rules must be ensured (admission restrictions, separate entrances and exits from the stand)
- closed ceiling constructions are not allowed (similar to the fire protection regulation)
- Containers for giveaways for self-withdrawal of visitors are not allowed
- The list of people deployed must always be available at the stand
What does the Corona Protection Regulation mean for the fanbooths and our artist alley?
- The artist alley setup is designed to keep at least 1,5m distance between artists.
- Do not move chairs and keep your distance from your neighbors
- Mask can be removed while sitting on the chair and 1.5 meters away from your surroundings
- Even if the above distance rules can be observed and the * obligation * to wear a mask at the place expires, there is still the recommendation to wear the mask continuously.
- Put on the mask as soon as you leave the chair
- Put on a mask if another artist wants to go behind the chair
- Disinfect hands regularly with disinfectant
Among other things, the tradefair Düsseldorf provides for:
- Disinfection dispensers, in all entrances, halls, hall transitions and toilet facilities (including monitoring of the fill levels)
- Regularly increased cleaning intervals of the toilets (handles, hand wash basins, taps)
- Regular cleaning and disinfection of generally accessible surfaces including parking ticket machines
- Avoiding change for parking fees
- Adaptation of the shuttle buses to the hygiene regulations (max. Number of passengers, protection of drivers, number)
- Increased use of staff by the security service, for example at "hot spots" (such as entrances, queues, etc.)
- Free drop-off wardrobe with enough space between all items of clothing
- Transparent spit protection at info counters etc.
- Information on hygiene and distance rules, as well as measures on signs, posters, flyers and the Digital Visitor Information System
- Ventilation systems: The ventilation systems in the CCD and the exhibition halls are managed in accordance with the specified maintenance cycles and checked by independent institutes (TÜV Rheinland). In normal operation, the systems achieve a complete air exchange per building unit on average within 1 hour..