FAQ

Frequently asked questions

There are always questions that come up once in a while. Here we have collected a few of the most asked ones to answer them directly. If you don’t find your question here directly, you can always write us an e-mail as well!



General Questions

What is DoKomi?

DoKomi is a meeting point for fans of Japanese pop-culture. As a fair, DoKomi provides a big and interactive program for the visitors. You can find a more detailed description in the section What is the DoKomi?.

When does DoKomi take place?

The next DoKomi takes place on 8th and 9th of June 2019. See here for further information about our opening hours.

How do I get to DoKomi?

You can find information about arrival in Time and Place.

Do I have to wear a cosplay?

A lot of visitors come wearing cosplays, however, this is not required of course!

I’m under the age of 16, may I visit DoKomi all alone?

Yes! DoKomi is a suitable convention for younger people, that’s why age doesn’t matter. But if you plan to stay longer than 10 p.m., e.g. for the Cosplayball or the J-Disco, you’ll probably need a 18+ companion to make sure you’re alright and safe. For more information check out our age restrictions.

Why did DoKomi move location in 2017?

There is currently a large construction at the area from the Düsseldorf Trade Fair South. In 2020, we will be back at the Trade Fair South and Congress Center South.


Questions at the Event

Will a wardrobe or locker room be available?

Of course we offer locker rooms (one for each gender), as well as a wardrobe. This way you have the opportunity to leave your bags and luggage in save hands and dress up for different occasions (e.g. for Cosplay Ball or J-Disco). The locker rooms are for free, but since the wardrobe is managed by the Trade Fair, you’ll have to pay a small fee.

When does the last tram head for Düsseldorf Central Station?

The trains go all night long in 30 minutes intervals. For more details have a look at the timetable.

Is the convention-terrain barrier free?

Most of the terrain is at ground level, therefore a visit with a wheelchair is also possible. If you have any further question based on the convention, don’t hesitate to ask our staff.

I’ve got questions regarding the Cosplay Ball’s dresscode.

Please have a look at the FAQ at the Cosplayball site. If something’s not clear enough, you can always write a mail to the cosplayball staff: ball@dokomi.de.


Tickets

Where can I get tickets?

You can buy tickets online here!

How do I get my tickets?

If you purchase your ticket online, you can choose to get tickets by mail or e-ticket. The e-tickets can be printed directly, the physical tickets will be sent to you directly. The barcode on the sheet or backside of the ticket allows you to enter DoKomi.

What if my tickets don’t arrive in time?

We will sent your tickets out right after your payment. If you chose the shipment by mail and the mailman slips right in front of your door, don’t worry!

As long as the ticket is paid you are safe in our system. You can simply receive your tickets at the box office information point. The old ticket barcode will be made invalid, so you are also protected agains ticket theft.

Why do we ask for your age during the ticket order?

As event organiser we have to follow the German law of Youth Protection Act. There is a age and residence restriction at night. So please keep in mind that we have to check your ID card / passport, especially during the evening events.

The tickets for X (Cosplay Ball, J-Disco, or similar) are sold out, according to the website? Have you really no more?

Unfortunately the information on the website are up to date: We don’t have any tickets left. But the good news is, that many tickets change their owners. On Animexx, Facebook, and other platforms people often sell their tickets if they can not go to DoKomi aynmore. Give it a try on these pages (But do not let yourself be cheated! Prices of tickets are known on our website!)

Can you reserve tickets at the box office?

Unfortunately, we can not. The risk that something goes down in the hustle and bustle at the con is just too big. We strongly recommend you to order tickets in advance.

Unfortunately, I can no longer go to DoKomi. Can I just return the ticket?

Unfortunately, that's not possible. For this, however, the tickets can be forwarded to another person. Please look at the next point.

Can I give my ticket to my friend?

Yes, we offer this possibility in the time before DoKomi. And this is how it works:

  • Visit yourr ticket support center - the link can be found in your order/payment confirmation e-mail.
  • Choose the ticket and change the name.
  • Send yourself a payment confirmation.
  • The owner name of the ticket is now changed.

How do you work out the pricing for DoKomi?

DoKomi always tries to keep the ticket prices as low as possible. Because we want to enable youths out of all social classes to participate at DoKomi. We do not want to exclude someone because of his or her finacial situation.

Additional we try to support you in matters of journey and lodging, to make it more affordable. (e.g. bus travel and affordable overnight accommodations.) Perhaps you can safe money by this way that you can invest in cosplays or our local exhibitors. :3

What does the VIP pass include?

Owners of a VIP pass will receive the following benefits:

  • Early entry (9.30 a.m.) through a reserved line for VIP only (and two person accompying the ticket holder)
  • All-Access to our Cosplay-Ball and J-Disco (Please keep the dresscode in mind nevertheless!)
  • VIP pass conditions for the Lucky Chocolaté Maid Café: At the waiting line at the information desk for the Maid Café entry bon you will recieve entry bons for you and two friends. If you show your VIP pass inside the Maid Café, you will receive a master menu worth 10 Euro, which includes drinks, cake, as well as a polaroid foto with your favourite maid!
  • Access to the car park P4! VIPs receive the privilege to park directly in front of the entrance in the car park P4. Please note: The parking fee of about 6 € per day is not included. While stocks last. Unused parking spots can be passed to other visitors from 11am. Keep your VIP pass in reach for the access control.
  • The VIP-tickets are limited!

Crowdfunding

Pay what you want - our ticket system:

As the first Japan-convention in Europe we offer the possibility to actively influence the development of DoKomi. You can decide yourself, what you would like to pay for your tickets. Get more information about how it works and why we chose to do this here:

Why crowdfunding?

Everyone knows DoKomi tries to keep the ticket prices as low as possible. We want to enable visitors of all kind to participate - no matter what their financial background looks like.

But that also means we have very tight budgets for our program, as well as inviting Japanese celebrities, showacts or other more expensive things.

With our new system we are able to keep the prices low for the visitors with tight wallets, but at the same time we can collect reccources for an improved programm - if you want to! It's a ticket system with crowdfunding component.

How does it work?

You decide the ticket price and what participating in DoKomi is worth to you. We calculated a minimum price, with which we can hold DoKomi the way it has been over the last years at the Trade Fair Düsseldorf. But if you wish to see more Japanese guests, more decoration, an even better program etc. you can choose a higher price to support us with enabling this. So you can influence directly what kind of program we can show you. And the best part is: You get rewarded for your support! Whenever you cross a certain sum of support you automatically unlock "Thank You" gifts. These goodies are little or bigger gifts like keychains or t-shirts. Each year we present new goodies.

Just move the ruler on the price that you would like to pay. You always see how much you donate as your DoKomi support as well as which gifts you unlocked.

You can also see at all times which goodies you receive with the currently choosen price.

Will there be disadvantages, when I put the ruler in negative numbers?

Nope! We understand totally if you are on a short budget! This is a part of our social components in our ticket system. But please keep in mind, that every Euro helps us improving DoKomi even more!

When do I receive my Thank You goodies, which I unlocked when purchasing tickets?

The goodies will be sent as soon as possible after your ticket order!

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