Frequently askwed questions

Our FAQ

There are always questions that come up once in a while. Here we have collected a few of the most asked ones to answer them directly. If you don’t find your question here directly, you can always write us a mail trough as well!

General questions

What is the goal of the DoKomi?

The goal of DoKomi is to provide a platform for fans of japanese culture (which a special focus on the topics anime/manga/cosplay/fasion and music). Thus, communication shall be promoted to enrich the very interesting and diverse youth culture.

This way, we want to support the creative and productive potential of this group and give the opportunity to futher fan projects to present themselves and get in touch with each other. These are the possibilities and the sense we see in such a convention.

Thereby we always try to focus on innovation and to improve ourselves year over year – so you won't ever get bored. :3

What is the DoKomi?

The DoKomi is a meeting point for fans of anime, manga, japanese music and fashion. As a fair, the DoKomi provides a big and interactive program for the visitors. You can find a more detailed description in the section "What is the DoKomi".

When does the DoKomi take place?

The next DoKomi takes place on 19rd and 20th of May 2018. See here for further information about our opening hours.

How do I get to the DoKomi?

You can find information about arrival in Time and Place.

Do I have to wear a cosplay?

A lot of visitors come wearing cosplays, however, this is not required of course!

I’m under the age of 16, may I visit the DoKomi all alone?

Yes! The DoKomi is a suitable convention for younger people, that’s why age doesn’t matter. But if you plan to stay longer than 10 PM, e.g. for the Cosplayball or the J-Disco, you’ll probably need a 18+ buddy to make sure you’re alright and safe. for more Information’s check out our age restrictions.

Questions at the Event

Will a wardrobe or locker room be available?

Of course we offer locker rooms (one for each gender), as well as a wardrobe. This way you have the opportunity to leave your bags and luggage in save hands and dress up for different occasions (e.g. for Ball or Disco). The locker rooms are for free, but since the wardrobe is managed by the trade fair, you’ll have to pay a small fee.

Is the convention-terrain be barrier free?

Most of the terrain is at ground level, therefore a visit with a wheelchair is also possible. If you have any further question based on the convention, don’t hesitate to ask our staff!

When does the last tram head for Düsseldorf mainstation?

The trains go all night long in 30 minutes intervals. For more details watch the timetable.

I’ve got questions regarding the cosplayball’s dresscode.

Please have a look at the FAQ at the Cosplayball site. If something’s no clear enough, you can always write a mail to the cosplayball staff members at <Please activate JavaScript to read the email address>.

Tickets

Where can I get tickets?

You can buy tickets online on this very website!

How do I get my tickets?

If you purchase your ticket online, you can choose to get tickets by mail or e-ticket. The e-tickets can be printed directly, the physical tickets will be sent to you directly. The barcode on the sheet or backside of the ticket allows you to enter DoKomi.

What if my tickets don’t arrive in time?

If you chose the shipment by mail and the mailman slips right in front of your door, don’t worry!

As long as the ticket is paid you are safe in our system. You can simply receive your tickets at the box office information point. The old ticket barcode will be made invalid, so you are also protected agains ticket theft.

Why do we ask for your age during the ticket order?

As event organiser we have to follow the German law of Youth Protection Act. There is a age and residence restriction at night. So please keep in mind that we have to check your ID card, especially during the evening events.

When do I receive my thank you gifts, that I unlocked when purchasing tickets?

The goodies will be sent before the convention together with the tickets, after the end of the online presale.

Will there be disadvantages, when I put the ruler in negative numbers?

Nope! We understand totally if you are on a short budget! This is a part of our social components in our ticket system. But please keep in mind, that every point helps us improving the DoKomi further!

What does the VIP-pass include?

Owners of a VIP -Pass will receive the following benefits:

  • All Access to our Cosplayball and J-Disco (please keep the dresscode in mind nevertheless!)

  • VIP-Pass conditions for the Lucky Chocolaté Maid Café: At the waiting line for the maid cafe entry bon (at the information desk) you will recieve entry bons for you and two friends.

    If you show your VIP-Pass inside the "Lucky Chocolate Maid Café", you will recieve furthermore a master menu woth 10,-€, which includes drinks, cake, as well as a polaroid foto with your favourite maid!

  • early entry (9.30am) trough a reserved line for VIP only (and maximum one person accompying the ticket holder)

  • preferred entry in labeled(!) activities and waiting lines such as autograph sessions, workshops, stageprogramm and similar! (for the ticket owner and at maximum one person accompying him or her) Please have a look, which programms are labeled accordingly. :)

  • The VIP-tickets are limited on only 50 pieces!

What kind of goodies are included with the shipping option by mail?

It’s a secret :3

What happens when I ordered my ticket by mail and it does not arrive on time?

If you choose the shipping option, the tickets will be shipped together with the goodies a few weeks before the event. However, should the mailman have slipped right in front of your door and lose your ticket, that’s not a problem!

Once the ticket has been paid and you have received a payment confirmation email from us, it means that you have stored in our system. This means we can even comprehend loss of tickets that you paid properly for. This way you can get a new ticket at the information counter at the DoKomi! The old one will automatically invalidated. In this way we can prevent the misuse of stolen tickets!

The tickets for X (Ball, day passes, Disco, or similar) are sold out, according to the website? Have you really no more?

Unfortunately the informations on the website are up to date: We don’t have any tickets left. But the good news ist, that many tickets change their owners. On Animexx, Facebook, Twitter and other platforms people often sell their tickets if they can not go to DoKomi further. Give it a try on these pages (but do not let yourself be cheated! Prices of tickets are least known!!)

Can you reserve tickets at the box office?

Unfortunately, we can not. The risk that something goes down in the hustle and bustle at the Con is just too big. We strongly recommend you to order tickets in advance.

Unfortunately, I can no longer go to DoKomi. ;_; Can I just return the ticket?

Unfortunately, thats not possible. For this, however, the tickets can be forwarded to another person. Please look for a point further!

I can't come to DoKomi anymore ;_;! Can I give my ticket to my friend?

Yes, we offer this possibility in the time before DoKomi. :3 And this is how it works:

  • Visit yourr ticket support center - the link to it can be found in your order/payment confirmation email.
  • Choose the ticket and change the name
  • Send yourself a payment confirmation
  • The ticketname is now changed :3

How do you work our the pricing for DoKomi?

DoKomi always tries to keep the ticket prices as low as possible. Because we want to enable youths out of all social classes to participate at the DoKomi. We do not want to exclude someone because of his or her finacial opportunities.

Additional we try to support you in matters of journey and lodging, to make it more affordable. (E.g. lift, bus travel and affordable overnight accommodations.) Perhaps you can safe money by this way that you can invest in cosplays or our local dealers. :3


Crowdfunding

Pay what you want - our ticket system:

As the first Japan-convention in Europe we offer the possibility to actively influence the development of DoKomi. You can decide yourself, what you would like to pay for your tickets. Get more information about how it works and why we chose to do this here:

Why crowdfunding?

Everyone knows the DoKomi tries to keep the ticket prices as low as possible. We want to enable visitors of all kind to participate - no matter what their financial background looks like.

But that also means we have very tight budgets for our program, as well as inviting japanese bands, showacts or other more expensive things. With our new system we are able to keep the prices low for the visitors with tight wallets, but at the same time we can collect reccources for an improved programm - if you want to! It's a ticket system with crowdfunding component.

How does it work?

You decide the ticket price and what participating in DoKomi is worth to you. We calculated a minimum price, with which we can hold DoKomi the way it has been over the last years at the congress center Düsseldorf. But if you wish to see more japanese guests, more decoration, an even better programm etc. you can choose a higher price to support us with enabling this. So you can influence directly what kind of programm we can show you. And the best part is: You get rewarded for your support! Whenever you cross a certain sum of support you automatically unlock "thank you" gifts. Thank you gifts (goodies) are little or bigger gifts like keychains or t-shirts. Each year we preasent new goodies. You can pick them up at DoKomi itself.

Just move the ruler on the price that you would like to pay. You always see how much you donate to your DoKomi support as well as which gifts you unlocked.

You can also see at all times which goodies you recive with the currently choosen price.

LAN Party & Overnight Accommodation

Overnight stay at DoKomi?

As part of the LAN Party at DoKomi, we will exclusively provide overnight accommodations for the participants in an exhibition hall of the trade fair. In this way, we also want to strengthen the familiarity that prevails at the LAN party and the convention.

What is the required age?

Only visitors above the age of 18 can visit the LAN party.

How does it work?

You will be able to share your sleeping place with your friends and groups within quarters, which will be marked on the floor of the exhibition hall.

What awaits me?

In a large exhibition hall, you and your friends can build a quarter and share the exciting experience with other visitors to stay at a convention overnight. Since there are no separated rooms and walls, you all will sleep under the same roof. So please try to take care of each other (privacy, speaking volume etc.) and to treat the hall clean and tidy.

I want to sleep next to xxx, how does it work?

You have the free choice to select a sleeping place in the exhibition hall. So, you and your friends can sleep next to each other.

Information about sanitary facilities etc.

There will be sanitary facilities, showers and separate changing rooms for men and women.

What should I bring with me?

Unfortunately, we cannot provide you any sleeping supplies. Please bring sleeping bags, blankets, pillows, etc. with you. Oh, and do not forget your favourite plush! ;) You can leave this luggage in the cloakroom during the normal opening hours. If you forget something, there are also supermarkets nearby, where you can buy some essentials.

Where can I store my valuables?

We cannot take over any liability for loss or theft. However, security will be constantly present, which will keep everything in view and to which you can turn at any time.

How about meals?

During the DoKomi opening hours, there is a great selection of food stands. However, please bring your own meals and snacks with you, if you need dinner / breakfast after / before the normal opening hours.

Is there any program over night?

Saturday, from 20 o’clock, the two dance events „Cosplay Ball“ and „J-Disco“ take place, which mostly go until midnight. In addition, Dokomi 2018 will also feature e-sports tournaments as part of the Gaming Festival: Friday: 16 - 23 o’clock Saturday 20.30 - 24 o’clock Sunday 18 - 23 o’clock

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