For frequently asked questions we have collected important information for you on this page. If you still have questions that you can't find in our FAQ, you are welcome to contact us.
You will find question regarding the following topics
General questions
What is DoKomi?
DoKomi is a meeting place for fans of anime, manga, Japanese music and fashion. As an Expo, DoKomi offers a large and interactive program for visitors. You can find a longer description under What is DoKomi?
When does DoKomi take place?
The next DoKomi will take place on the 30th of June and 1st and 2nd of July 2023. You can find more information about our opening times here.
How do I get to DoKomi?
Information on how to get there can be found here.
Do I have to wear a cosplay?
No. Even though many visitors show up in cosplay, it is not needed in order to enter
I am under 16 years old. Can I go to DoKomi by myself?
Yes, DoKomi is a youth oriented event, which is why age does not matter for visiting DoKomi. However, if you want to stay longer than 10:00 PM, for example for the Cosplayball or J-Rave, you need an "adult with parental authority" entering with you. You can find more detailed information under the age guidelines.
Hygieneconcept
What will the hygiene rules of DoKomi 2023 be like?
As soon as the hygiene concept of DoKomi 2023 is finalised, it will be updated here.
Questions on site
Is there a cloakroom and changing facilities?
Of course there is a cloakroom on site for you to leave your luggage in safe hands. There are also changing rooms (one for each gender) so that you can change easily throughout the day (e.g. for the Cosplay Ball and J-Rave). The changing rooms are free of charge, the cloakroom is run by the event halls and therefore has a small acceptance fee.
I have questions about the dress code of the Cosplay Ball!
Please have a look at the page of the Cosplayball. There you will find a detailed FAQ specifically for the ball. Please note that there will be no Cosplayball taking place in 2023.
Is the event site barrier-free?
The fair in Düsseldorf is almost completely even leveled and the CCD has lifts to all floors. This means that a visit to DoKomi is also possible in a wheelchair. Our helpers will be happy to help you on site if you have any further questions.
When does the last train leave for the main station?
The trains leave every 30 minutes throughout the night. You can find the exact times here.
Tickets
Where can I buy tickets?
Click here to get to the ticketshop.
Is there a way to buy the tickets in a shop?
To make it logistically easier for everyone, we have decided to sell tickets online only. There will be no box office in 2023. Please note: you can buy tickets for the day only online if the day is not sold-out.
How do I get my tickets?
You will receive e-tickets by email, which you will need to print out and bring to the event.
What if my ticket does not arrive in time?
Email with the link to the tickets will be sent out immediately after payment has been received. If you have not received a confirmation email, please contact the ticket company at help@ticketpay.de. You can contact them monday to friday from 9:00 am to 5:00 pm via phone as well +49 - (0)2381-3389844 (TicketPAY Europe GmbH, Neue Bahnhofs. 1-3, De-59065 Hamm).
Discounts
Children up to 8 years of age who are accompanied by an adult are admitted free of charge to the event. A valid child's ID must be shown on site.
Severely disabled people can book an accompanying person free of charge after buying their own ticket and sending proof of their severely disabled status with the B on it. Further questions about this process can be answered by the TicketPay support. Please send an email to help@ticketpay.de. If you have any questions about tickets, you can also reach the ticket company by phone from Mon-Fri from 9:00 am to 5:00 pm: +49 - (0)2381-3389844 (TicketPAY Europe GmbH, Neue Bahnhofs. 1-3, De-59065 Hamm).
The tickets for X (ball, disco, day tickets, or similar) are sold out according to the homepage. Do you really not have any more?
If that's what the ticket system on the homepage says, then unfortunately that's the case. But the good news is that there are still plenty of tickets changing hands after the event! Via Twitter, Facebook, etc., other visitors often make their tickets available if they can no longer come or have changed their minds. So just have a look there or post a request. (But don't let yourself get ripped off! The prices of the tickets are known after all!)
Can you put tickets on hold for me?
We are sorry, but that's not possible. The risk of something getting lost during the hectic times at the event is simply too big. We strongly recommend that you make use of the numerous advance booking options.
Unfortunately, I can no longer attend DoKomi. Can I simply return the ticket?
Unfortunately that is not possible. But the tickets can be given to someone else, please have a look at the next question.
Can I pass on/transfer my ticket to my friend?
Yes, you can as the tickets are not personalized.
How do the prices come about?
DoKomi always tries to keep the ticket prices as low as possible. This is because we want to make it possible for young people to take part in DoKomi and not exclude anyone on the basis of their financial possibilities.
In addition, we are working to increasingly support visitors in the areas of travel and accommodation, so that this can be made more cost-effective (e.g. through combitickets for the train within Duesseldorf, through carpooling, bus rides and cheap accommodation). In case of doubt, this will leave you with more money to invest in cosplays and the local dealers. :3
What does the VIP pass that you can get at the thank-you gifts include?
VIP pass holders receive the following benefits:
Early admission (12.30 pm on friday, 9.30 am on saturday and sunday) via a VIP entrance for the ticket holder and two other accompanying persons with a regular day or weekend ticket.
Access to JRave for the VIP ticket holder.
Access to the VIP & helper parking garage directly in front of the entrance hall! VIPs get the privilege to park directly opposite the hall. Important: This does not include the parking fee, as the car park is operated by an outside company. Only as long as the space lasts. Unused parking spaces can be released for other visitors after 11 a.m. daily. The VIP ticket will be checked at the access control and must therefore be kept handy. Furthermore, we will send a separate access certificate by e-mail, which must be visibly inserted in the car.
Preferential admission for signing lines of guests of honour. The guests of honour / areas for which VIP ticket holders have priority are marked in the programme and on our website.
Access to the VIP seating area in the front rows of the Black & Live stage. The number of seats is limited, only while stocks last.
VIP pass conditions for the Lucky Chocolate Maid Café:
When you show your VIP pass at the Maid Café, you will get one entrance (saturday or sunday) and a free drink and one free pastry (no cakes) and also get a free Polaroid photo with your entertaining maid! :3Free souvenir photo when visiting the Host Club plus exclusive stickers from the Host Club
The VIP tickets are limited! They are only available while stocks last!
Crowdfunding
Pay what you want - our ticket system.
> (This system is only valid for online presales)
As the first Japan Convention in Europe, we give you the opportunity to actively shape the development of the event! You can decide for yourself what you want to pay for the DoKomi tickets! Why we do this and how it works is explained here:
Why crowdfunding?
Anyone who knows DoKomi knows how important it is to us to keep ticket prices as low as possible. We want to make it possible for all age groups to participate, no matter how much room your wallet leaves you.
But this also means that our options are always limited. The budgets hardly allow us to invite star guests from Japan, for example, or to implement more expensive programme items.
That's why we were looking for a solution to keep ticket prices low for young people, pupils and students on the one hand, but at the same time create free space for new program items and (e.g.) guests of honour: A ticket system with crowdfunding component!
How does crowdfunding work?
You determine the ticket price yourself that the DoKomi is worth to you! We have calculated a basic value with which we can keep DoKomi with its current quality at Messe Düsseldorf. However, if you wish for more programme items, star guests or special features, you can also set the ticket price higher and donate some money to an area of the con of your choice.
You want a nicer ambience? Higher quality photo corners, concerts or Japanese guests of honour? You can also choose what you want to make DoKomi even cooler. And you will also be rewarded! Because every time you exceed a certain value visible in the slider, you unlock a "thank you". Goodies are small and larger gifts such as key rings or T-shirts. Every year there are new goodies to get!
Just move the slider to the value you want to pay per ticket. You can always see how much the order is in total and how much of it is part of the donation.
You can also see how many goodies have been unlocked per ticket at any time.
Will it bring me any disadvantages if I set the slider to minus?
No, there are no disadvantages. We understand that some of our visitors do not have enough money and therefore offer this as a social component in our ticket system. But please remember that every Euro counts for the improvement of DoKomi.
When will I get the goodies I unlocked when I ordered my tickets?
They will be sent out as soon as possible after your ticket order.
Loading